At Nivaan Hike, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund guidelines below.
1. Eligibility for Return
Items may be eligible for return if they are damaged, defective, or significantly different from what was described. To be considered for a return, the product must be unused, in its original packaging, and reported within 1-3 days of delivery.
2. Return Process
To request a return, please email us at [email protected] within 1-3 days of receiving your order. Kindly include your order details and a clear description or image of the issue. Our team will review your request and provide further instructions.
3. Refunds
Refunds are processed only after the returned item has been received and inspected. Once approved, the refund will be issued in the original form of payment used—Cash on Delivery refunds will be arranged through direct contact after verification.
4. Non-Returnable Items
Certain items such as opened gear, used products, or items not reported within the specified timeframe may not be eligible for return or refund.
5. Contact Us
If you have any questions regarding returns or refunds, please reach out to us at [email protected]. We’re here to help and ensure a smooth process.