At Nivaan Hike, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit or interact with our website.
1. Information We Collect
We may collect personal information such as your name, contact details, delivery address, and any messages you send us through forms or email. This information is used solely to fulfill orders, respond to inquiries, and improve our services.
2. How We Use Your Information
Your information is used for:
- Processing and delivering orders
- Communicating regarding your purchase or inquiry
- Improving website functionality and customer experience
3. Data Security
We implement standard security measures to protect your personal data. Access to customer information is limited to authorized personnel only.
4. Data Retention
We retain your information only for as long as necessary to fulfill the purpose for which it was collected or as required by law—typically no longer than 1-3 days after order completion, unless continued use is needed for customer support or service improvement.
5. Opt-Out Option
If you no longer wish to receive updates, offers, or follow-up messages from us, you can opt out at any time by sending an email to [email protected] with the subject line “Opt-Out.” Your request will be processed within 1-3 days.
6. Contact Us
If you have questions or concerns about your privacy, please contact us at [email protected]. We’re happy to assist you.